Supplying Cascadia with the finest Timbers Army swag.
Cart 0

FAQ

Where is the NPO van located?

The NPO van is located at 1737 SW Morrison St, Portland, OR 97205 in the Rack Attack parking lot.

Our secondary location is at 649 SW 17th Ave, Portland, OR 97205 in the tifo garage.

We will post our location before every match on social media.

What are the hours for the NPO Van?

We open 3 hours before kickoff and close 30 minutes before kickoff. Post match we are open until customers are served. Sometimes its 20 minutes, sometimes its 45 minutes.

Does the Fan Laden operate as a store and sell NPO items?

No.

Can I pickup my order locally?

No. The NPO van is open for the above hours on match days only.

The only exception is when we explicitly state that an item will be distributed through the Fan Laden. Example: 2016 Gold No Pity.

How can I contact the NPO team?

Please use the "Contact Us" page. All inquiries are routed to npohelp@timbersarmy.org.

We do NOT have a phone.

When can I expect my order to arrive?

Our volunteers fulfill orders once a week. It is not a set day. It is at the discretion of their free time. Please allow 14 business days before contacting us.